Policies

CUSTOMER SERVICE

Questions about any of our products or your order? Please contact us at info@springmoondesign.com

SHIPPING & DELIVERY POLICY

1. Order Processing

  • Orders are typically processed within two business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Because many of our items are handmade or vintage, processing times may vary. Any extended lead times will be noted on the product page.

2. Shipping Costs

  • Customers are responsible for all shipping costs.

  • Shipping fees are calculated at checkout based on item weight, size, destination, and carrier rates.

  • Shipping costs are non-refundable.

3. Shipping Methods & Carriers

  • We ship using trusted carriers such as USPS, UPS, FedEx, and DHL.

  • You may be provided with carrier options at checkout.

  • Tracking information will be provided by email once your order ships.

4. Domestic Shipping (U.S.)

  • Delivery estimates vary by carrier and shipping method, typically 3–7 business days after dispatch.

  • We are not responsible for delays caused by the carrier, weather, or other factors beyond our control.

5. International Shipping

  • We ship worldwide to most countries.

  • International delivery times vary, typically 7–21 business days after dispatch.

  • Customs, duties, and import taxes are the responsibility of the customer.

  • We are not responsible for delays due to customs processing in your country.

6. Incorrect or Undeliverable Addresses

  • Customers are responsible for providing the correct shipping address at checkout.

  • Orders returned due to incorrect or undeliverable addresses may incur additional shipping charges to be reshipped.

7. Damages or Lost Packages

  • Once orders are shipped, we are not responsible for lost or stolen packages.

  • If your package is lost in transit, please contact the shipping carrier with your tracking number.

  • If your item arrives damaged, contact us within 7 days of delivery with photos of the product and packaging, and we will assist you.

  • If we determine that a replacement or refund is appropriate, shipping fees will not be refunded.

8. Contact

If you have any questions about shipping, please email us at info@springmoondesign.com

REFUNDS & RETURNS POLICY

All sales are final. Due to the nature of our products β€” which are handmade, vintage, or one-of-a-kind β€” we cannot accept returns, exchanges, or issue refunds once an order has been placed.

PRIVACY POLICY

Spring Moon Design (β€œCompany,” β€œwe,” β€œus,” or β€œour”) operates springmoondesign.com and respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

  • Personal Information: Name, shipping/billing address, email address, phone number, payment details.

  • Automatically Collected Information: IP address, browser type, cookies, device identifiers.

  • Optional Information: Information you provide via customer service or account creation.

2. How We Use Information

  • To process and deliver orders

  • To communicate about your purchase

  • To improve our website and customer experience

  • To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent personal data. We may share information with:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping providers

  • Legal authorities if required by law

4. Cookies

We use cookies and tracking technologies to improve functionality and analytics. You can disable cookies in your browser settings.

5. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal data. Please contact us at info@springmoondesign.com.

6. Data Security

We use industry-standard encryption and secure servers to protect your information.

7. Contact

Questions? Email us at info@springmoondesign.com.

TERMS & CONDITIONS

These Terms & Conditions (β€œTerms”) govern your use of springmoondesign.com (the β€œSite”). By using the Site, you agree to these Terms.

1. Use of the Site

  • You must be at least 18 years old to purchase from our store.

  • You agree not to misuse the Site (e.g., hacking, scraping, spamming).

2. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order.

3. Pricing & Payment

  • Prices are listed in USD and subject to change.

  • We accept major credit cards and secure third-party payment processors.

5. Intellectual Property

  • All content on this Site, including text, images, and design, is owned by Spring Moon Design or its licensors.

  • You may not reproduce, distribute, or use our content without permission.

6. Limitation of Liability

  • To the fullest extent permitted by law, Spring Moon Design is not liable for indirect, incidental, or consequential damages.

  • Our total liability is limited to the amount you paid for the product at issue.

7. Governing Law

  • These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

8. Changes to Terms

  • We may update these Terms from time to time. Continued use of the Site constitutes acceptance of revised Terms.

9. Contact

For questions regarding these Terms, email info@springmoondesign.com.

COOKIE NOTICE

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts.

What Are Cookies?

Cookies are small files stored on your device that allow us to remember your preferences and activity.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function (e.g., cart, checkout).

  • Analytics Cookies: Help us understand site usage and improve performance.

  • Marketing Cookies: May be used to provide personalized advertising.

Managing Cookies

You may disable or delete cookies through your browser settings. Note that some features of the Site may not function properly without cookies.

ACCESSIBILITY STATEMENT

Spring Moon Design is committed to making our website accessible to all users, including people with disabilities.

Our Efforts

  • We follow generally recognized accessibility standards such as the Web Content Accessibility Guidelines (WCAG).

  • We aim to provide alternative text for images, clear navigation, and keyboard-friendly functionality.

Ongoing Improvements

We are continually improving our website to enhance accessibility.

Feedback

If you encounter any accessibility barriers or need assistance, please contact us at:
πŸ“§ info@springmoondesign.com
πŸ“ž 929-317-3340

We welcome your feedback and will work to address any issues promptly.